Shipping policy

Effective date: 2 August 2026

Cozy Prints UK products are made to order with the help of specialist production partners. This policy explains production, delivery estimates, tracking and what happens if an order is delayed or split into more than one parcel.

Production time

Production time varies by product and provider. The most relevant estimate is displayed on the product page or during checkout. Production time is separate from the carrier's delivery time.

Orders placed during busy periods, product launches or the Christmas season may take longer. If a material delay becomes known, we will contact you where reasonably possible.

Delivery estimates

Estimated delivery dates are shown during checkout and in your order information. These are estimates rather than guaranteed arrival dates unless we have expressly agreed a guaranteed service.

Please allow enough time when ordering for a birthday, Christmas or another fixed event. Contact us before ordering if you need help understanding an estimate.

Delivery charges

Any delivery charge is shown before you complete checkout. Where free delivery is offered, this will be displayed on the product page or during checkout.

Separate parcels

Products can be made by different production partners. Items in the same order may therefore be dispatched separately, have different tracking numbers and arrive on different days. You will not be charged an additional amount merely because an order is divided into separate parcels.

Tracking

Where tracking is available, the details will be sent by email or displayed in your order information after dispatch. Tracking can take time to update after the carrier first receives a parcel.

Delivery address

You are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. Address changes cannot be guaranteed after an order has entered production or been dispatched.

If a parcel is returned or cannot be delivered because the address supplied was incomplete or incorrect, additional production or delivery charges may apply before it can be resent, except where the problem was caused by us or our partners.

Delays and missing parcels

Carrier delays can occasionally occur outside our control. If the estimated delivery window has passed, check the tracking information, safe places, household members and neighbours before contacting us.

If the parcel still cannot be located, email shopcozyprintsuk@gmail.com with your order number. We will investigate with the production and delivery partners before confirming the appropriate next step.

Damaged parcels

If a parcel or product arrives damaged, contact us as soon as reasonably possible and include photographs of the product, packaging and shipping label where available. Please keep the product and packaging until we confirm the next step.

International delivery, customs and import charges

International delivery is available only to destinations enabled at checkout. Orders sent across borders can be subject to local tax, customs duty, import charges or customs processing. Where Shopify does not collect these charges during checkout, they are normally the customer's responsibility.

Customs procedures can delay delivery. Please check the rules that apply in the destination country before ordering.

Contact

For delivery questions, email shopcozyprintsuk@gmail.com and include your order number.